Return Policy

Free Shipping

Shipping Times

Delivery Outside Australia

Contact Us Fast

Payment Methods

Certificate of Authenticity

Product Packaging

Product Care

Create an Account

Product Review


What is the Return Policy?

Italian Heart offers a 10 day exchange and refund policy on any item purchased online.
We will happily accept the exchange or refund of the item if the following conditions are met:

• The returned purchase must be in its original condition (unworn, undamaged and unmarked) and with full and complete original packaging.
• Include a copy of the order with specific indication of replacement or refund.
• The purchase is returned within 10 days of when the order is received.
• The shipping cost when returning the item is covered by the customer.

Just send us an email with your request and order number to and we will provide all the instructions for returning your purchase.
We will refund the total of your order less $10 processing fee.
In case of a request for replacement of the model we will issue a refund, and you will have to make a new order.


What are the Shipping Costs?

Standard shipping is free for orders above $80. Express shipping can be purchased for $4.
Orders under $80 can be shipped using the standard Australia Post service for $8.95 or the Australia Post Express service for $12.95.


What are the Shipping Times?

Delivery times are usually between 2 to 5 days.
Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number.


Do you ship Outside Australia?

We are only able to ship within Australia at this stage, but stay tuned and let us know your feedback.


How do I contact you for a Quick Response?

Please use our contact form or send us an email to for getting in touch with us. We constantly check the emails and we answer them promptly.
For urgent enquiries call our mobile 0481 545738 (Giulia).


How do I pay for an item?

Payments for purchases through the website are processed using PayPal secure payment gateway provider.
PayPal allows to pay with Visa credit card, Masercard credit card, American Express credit card, Discover credit card and PayPal account.
We also accept payments through bank transfers.


Does the product come with a Certificate?

All our precious jewels are authentic handmade in Italy and they come with their genuine certification of authenticity.


How is the Product Packaging?

Your product will come with the original beautiful packaging and an elegant wrapping to mach its precious style.


How to look after my Murano Glass Handmade Jewellery?

To keep your Murano Glass jewels beautiful and sparking there are few hints that you should follow:

• Keep your jewel in a soft cloth of natural fibres.
• Polish the glass and metal parts with a soft cloth, do not use chemical products.
• Do not spray perfume, hair spray or any other cosmetics directly onto the jewels.
• Do not shower wearing the jewels.
• Do not swim in chlorinated water or saltwater wearing jewellery.

This applies to all fine plated jewellery from all manufactures, as over time these products will remove plating, harden neoprene cords, and dissolve adhesives. If these points are followed, you will have many years of wearing pleasure. Thank you for choosing Italian Heart!


How do I create a New Account?

Just go to the “Account” page, write your email address and a password of your choice in the register section and click on “Register”.
The registration is not required in order to buy from us.


How do I write a Review of a Product?

Log in your account, then go to the purchased product page and write your review in the “Ratings” section. Thanks for your feedback!

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